Contact

Talk to the ProdRoads team.

Choose the right address for your enquiry.

General enquiries

Product questions, pricing, studio evaluations, press and partnerships.

Technical support

Help using ProdRoads, installation issues, bug reports and IT or security reviews. Please include your ProdRoads edition and version.

support@prodroads.com

Support guide

Describe the problem, expected result, exact error, steps to reproduce, frequency, and the approximate time and time zone. Include your edition, version and Windows version. Do not attach confidential projects.

support@prodroads.com

Export diagnostic information

If your version offers diagnostic export in the Info menu, use it. Otherwise, retrieve an available log below. Older versions do not have this export option.

Save a local JSON file with version, system information and technical error logs? Projects and preferences are excluded. Review the file before emailing it; nothing is sent automatically.

If the application will not start, press Win + R and open the folder below. Send only the relevant error log after reviewing it. A missing log is possible. Preserve the original project and work on a copy.

%APPDATA%\Yog Interactive\ProdRoads\

prodroads_reader_support.jsonl / prodroads_reader_support.jsonl.1
prodroads_editor_support.jsonl / prodroads_editor_support.jsonl.1
prodroads_support.log
prodroads_startup_error.log
prodroads_reader_startup_error.log